audits

Most mystery guests will tell you that a light-bulb is out or that you ran out of loo roll. But, will your mystery guest benchmark you against similar operators or against your other restaurants?

We can demonstrate that; by improving standards of guest care you can improve sales.

We can also demonstrate that; by initiating competition within your portfolio increase standards of guest care and increases sales.

The attention you and your team pay to answering the telephone, dealing with an enquiry, taking a booking, external cleanliness, signage, greeting, seating, menus, bar service, restaurant service, internal cleanliness and condition, volume of music, level of heating, level of lighting, speed of payment and a sincere farewell is the key to repeat visits, longer dwell times and increased sales.

We can provide bespoke audits and reports setting out clear areas to focus on to increase standards and sales. For restaurant groups, our monthly findings and presentations have proven very successful.